Thank you for choosing Alno Studio for your jewelry needs. We strive to ensure that each piece of jewelry you receive exceeds your expectations. However, we understand that occasionally, a return may be necessary. Rest assured, we are committed to making the return process as smooth and hassle-free as possible.
14-Day Return Policy
We offer a generous 14-day return policy for all purchases made through our online store. If for any reason you are not entirely satisfied with your jewelry, you may initiate a return within 14 days from the date of delivery.
Eligibility for Returns
To be eligible for a return, the item must be in its original condition, unworn, and free from any damage or alteration. Additionally, it must be accompanied by the original packaging and any relevant documentation, such as certificates of authenticity or appraisal reports.
Initiating a Return
To initiate a return, please contact our customer service team within the 14-day return window. You can reach us via email at support@alnostuido Our dedicated team will guide you through the return process and provide you with a return authorization number (RA#) and instructions for returning the item.
Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method and purchasing shipping insurance to ensure the safe return of your jewelry.
Refund Process
Once we receive the returned item and verify its condition, we will process your refund promptly. Refunds will be issued to the original method of payment used for the purchase. Please note that it may take 3-5 business days for the refunded amount to reflect in your account, depending on your financial institution’s processing times.
Exchanges
If you would like to exchange your jewelry for a different size, style, or product, please contact our customer service team to discuss exchange options. We will do our best to accommodate your request, subject to product availability.
Contact Us
If you have any questions or concerns regarding our return and refund policy, please don’t hesitate to reach out to our customer service team. We are here to assist you and ensure that your shopping experience with Alno Studio is enjoyable and worry-free.
At Alno Studio, your satisfaction is our priority. Shop with confidence, knowing that you can return your jewelry within 14 days for a hassle-free refund or exchange.